PRIVACY POLICY

Privacy Policy

 

Cookies

We use cookies on this website. A cookie is a text file sent to your browser and stored there. This enables the web server to recognise your computer when you revisit our website.

We use cookies for things like collecting website usage data (via Google Analytics) or if you give us feedback on our optional online website survey, it will place a cookie so that it does not invite you to complete it again on your next visit.

Most browsers allow you to refuse to accept cookies. This may, however, have a negative impact upon the usability of many websites, and may prevent you from accessing some services available on this website.

 

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud.

 

Data Protection Officer

Norfolk County Council appoints a data protection officer who coordinates Data Protection across the Council and can be contacted by writing to:

The Data Protection Officer
Norfolk County Council
Norfolk Record Office
The Archive Centre
Martineau Lane
Norwich
NR1 2DQ
Norfolk

Telephone: 0344 800 8020

 

What information do we collect?

If you are a user with general public and anonymous access the Norfolk County Council website does not store or capture personal information, but merely logs the user’s IP address that is automatically recognised by the web server.

 

Contacting us

You can ask for information or request services in five ways: by requests and questions sent by online forms, email, phone, post or in person. You can make comments and give us your feedback in the same way.

If you send an email or complete a form on the website asking for information or a service, or sending a comment that requires a response, it will be passed to the appropriate department who will respond to you. We do not pass on your details to any third party unless you give us permission or the Council is legally obliged to do so or it is for the prevention or detection of crime or fraud.

After we have replied to you, the Customer Service Centre will keep a record of your message for one year. Any queries which have been forwarded to other departments for a response may be kept for longer, but always in accordance with Norfolk County Council’s data protection policy.

 

What happens when I click on a link to another site?

The Norfolk County Council website contains links to other websites. This privacy policy applies only to our site, so you should always take care when you are moving to another site and read the privacy statement of any site, which collects personal information. Norfolk County Council accepts no responsibility or liability for these sites.